Shipping policy

FAQ

Shipping

1. Where do you ship to and from?

We offer free delivery! We manufacture all our products at our factories in the United States and Germany and ship them directly to customers worldwide.

2. Do you provide a tracking number?

Yes, we do. We will upload your tracking number as soon as your item is shipped. You will receive a shipment confirmation email once the tracking number has been added to our system.

Please note that if your order contains multiple items, they may be shipped separately from different warehouse locations. In such cases, you will receive a separate tracking number for each shipment.

3. Why can't I track my order using the provided tracking number?

Tracking information may take 1–2 business days to become available after shipment. This is because the carrier may still be processing the package and has not yet updated their tracking system. If you cannot track your order immediately, please try again later.

4. How quickly do you ship?

Orders are typically processed and shipped within 1–3 business days after payment is received. We strive to dispatch orders as quickly as possible and will provide tracking details once your order has been shipped.

5. When will I receive my order?

Most orders arrive within 3–5 business days.

In the event of unexpected carrier delays, delivery may take up to 1 week.

6. I entered the wrong address. Can you help?

Yes. Please contact us within 48 hours of placing your order if you need to correct your shipping address.

Unfortunately, we may not be able to modify the delivery address after the 48-hour period has passed.